MacShop Loyalty membership terms

  • Membership of the MacShop loyalty program is commenced and maintained by subscribing, and remaining subscribed, with your email address to our mailing list
  • Your email address is used to uniquely identify you as a participant of our loyalty program and to qualify you for your appropriate discount tier. We will also communicate occasional MacShop news and promotions to your email address. Any personal details of yours that we hold, including your email address, will only be used for the purpose of providing our service to you. Our privacy policy can be viewed at https://shop.mq.edu.au/policies/privacy-policy
  • The MacShop Loyalty membership is divided into three tiers with varying levels of discount applicable to each tier, as follows:
    • Bronze tier - 5% off the full retail price of all eligible products
    • Silver tier - 10% off the full retail price of all eligible products
    • Gold tier - 15% off the full retail price of all eligible products
  • Qualification requirements for each tier:
    • Bronze tier - subscribe, and remain subscribed, to our mailing list
    • Silver tier - subscribe, and remain subscribed, to our mailing list, and spend more than $200 (AUD), but less than $500 (AUD) in the last 12 month rolling period
    • Gold tier - subscribe, and remain subscribed, to our mailing list, and spend at least $500 (AUD) in the last 12 month rolling period
  • Your discount tier will change whenever your total spent at MacShop for the last 12 months exceeds or falls below the abovementioned thresholds and you will receive an automated email communication from our systems to notify you of the change. You are unable to claim the discount applicable to a higher tier on the transaction that would be required to be completed for your qualification of that higher tier
  • We reserve the right to amend the tiered structure above, or suspend or terminate this benefit program at any time, but will give all subscribed members at the time a 30-day notice period of any such changes
  • Whilst the vast majority of our products will be eligible for the MacShop Loyalty membership discount, we do have some exclusions, as set out below:
    • Any items (or bundle of items) with an existing general discount or promotional offer that reduces its original price. In circumstances where your loyalty discount from the full price of an item is a better deal for you than the existing general discount or offer, your loyalty discount will override the other offer
    • Shipping costs
    • Gift cards
    • Walanga Muru t-shirts
    • History Museum books
  • We may also occasionally communicate other exclusive offers to you that would exceed your normal discount. In such cases, these better offers will override your usual discount as per the terms of those limited offers
  • In order to both accumulate your spend to reach or maintain the higher tiers, and to ensure you receive your applicable discount, you are responsible for ensuring your correct email address is applied at the time of your transaction as follows:
    • Online - ensure your email address is entered correctly during the checkout. If you are logged in on shop.mq.edu.au with your email address, your discounted pricing will already be visible within the cart page. If you are not logged in, then you will be required to enter your email address on the checkout page, and your pricing will then be updated at that point
    • In-store - state that you are a loyalty member and provide your email address at the point of sale register before the payment sequence is initiated to allow for your applicable discounts to be automatically applied
  • Should you wish for any past transactions to be applied retrospectively to your customer profile, you may request this at any time by submitting an online enquiry form here: https://shop.mq.edu.au/pages/contact-us
    • We may require supporting information which links such past transactions to you as the purchaser
    • The decision to apply such historical transactions to your customer profile or not, would be made at the absolute discretion of MacShop's management, and we will notify you of the decision within five business days of your request being received
    • In cases where we allow for a past transaction to be retrospectively linked to your customer profile, such transactions will contribute to your accumulated spend
    • In cases where we allow for a past transaction to be retrospectively linked to your customer profile, if your request is made within 30 days from the transaction date, we may agree, at our absolute discretion, to return to you the difference between the paid price and the discounted price that you would have paid if your loyalty membership was applied at the time of the transaction. Such a return of the difference may be made in the form of a gift card equal to the value of the difference
  • If you believe any MacShop Loyalty benefit has been incorrectly applied, you are invited to request an investigation of your circumstances by submitting an online enquiry form here: https://shop.mq.edu.au/pages/contact-us
  • We may suspend or terminate your participation in the MacShop Loyalty membership program at our discretion if we see signs of actual or potential fraudulent, abusive, or suspicious activity, or a breach of these terms on your customer profile
  • You may opt out of the MacShop Loyalty membership program at any time by clicking on the unsubscribe link contained within any of the Loyalty membership emails we send you, or by contacting us with a request to be removed from the program by submitting an online enquiry form here: https://shop.mq.edu.au/pages/contact-us